Altru Password Support

Passwords are the user's responsibility.

Make sure you are registered for the Self-Service Password Reset portal to change or reset your password

Note: Altru IT will NEVER reset both your password and your MFA at the same time. You will need to use the self-service portal or physically come to Altru to perform both actions in the same visit.

Use the below links to jump to a specific section

I need to Register My Altru Account in Self-Service Password Portal
My Password is Expiring Soon
I Forgot My Password or It Has Expired

I want to update my MFA method or add a new one

Password Options:

Click here to Register to Use the Self Service Portal if you have not already

To register for the Self-Service Password Reset (SSPR), log into the link above with your Altru-issued username and password

Remember your Office 365 username is the Altru-issued Epic username + '@altru.org' (Ex: janedoe@altru.org)

Registering requires setting up Multi-Factor Authentication as well as additional Password Reset questions

Use the below as a guide

How it works

Register for Self Service Password Reset

Visit https://aka.ms/setupsecurityinfo from any device.
Log in using your Altru Epic username followed by "@altru.org"
On the 'More Information Required' screen, click Next.

The setup will guide you in setting up the Microsoft Authenticator app. This is the mobile app that will be used to verify your identity when attempting to log in.
Begin by downloading the app on your phone

Follow the prompts on the screen to complete verification using the Microsoft Authenticator app on your phone. You will be walked through each step on screen.
Once you have completed setup and see the success screen you will be brought to your Account Overview page. It is recommended to visit the 'Security Info' section to add
security questions as a secondary method of resetting your password in the event you lose your phone.

On the Security Info screen, click 'Add sign-in method' and select Security questions - do not select any phone call/text options if you see them as
Microsoft will discontinue these options eventually and your authentication may cease to work.

Choose your security questions and fill out your answers to complete setup

If you do not need to change your password immediately, stop here. In the future, if you forget your password or get locked out of your account, you can reset your password by using the steps in the next section.If you need to change your password now, continue to the next step.

To change your password immediately, click Overview.

In the Password section, click Change Password and follow the prompts.

My Password Has Not Expired Yet - I Want to Change It or update my MFA method

If you have received notifications that your password is expiring soon (but has not yet) use the link above or in the first step below

Change your password any time

Login to Microsoft Office 365 online using this link or the Password application in Citrix.
Remember your Office 365 username is the Altru-issued Epic username + '@altru.org' (Ex: janedoe@altru.org)
Click on your initials/user profile button in the upper right corner and select View Account.
In the Password section, click Change Password.

Passwords must meet the following requirements:

Minimum of 12 characters in length
Contain at least 3 of the following:

Uppercase letters
Lowercase letters
Numbers
Special characters (includes spaces)
Can include a maximum of 2 consecutively repeated characters
Cannot repeat past passwords
Cannot include any portion of the User ID

Change, Update or add your MFA methods

Login to Microsoft Office 365 online using this link or the Password application in Citrix.
Remember your Office 365 username is the Altru-issued Epic username + '@altru.org' (Ex: janedoe@altru.org)
Click on your initials/user profile button in the upper right corner and select View Account.
In the Security Info section, click Update Info
Add new sign-in method, Change existing or delete any you wish to remove by clicking the appropriate button
The official Microsoft documentation provides additional guidance here

I Forgot My Password or It Has Expired

IMPORTANT

If your password has expired and you have not registered to use this Self-Service Password Reset portal already, you will need to contact Altru Support at 701-780-5774
If you have already registered, you may use the text box below to reset your password.

Enter your Epic Username in the text box, click the 'Reset Password' button below and start at Step 3 below.

NOTE

there is no need to add '@altru.org' if you use this text box

(See below image for username format)

Reset your password - Manual Steps

If you forget your password or get locked out of your account, you can complete the following steps from any device without calling for assistance.

*Note - you must be registered already in order to use the Self-Service Password Reset (SSPR) tool

Use any browser on pc or mobile to navigate to the Self-Service Password Reset website
On the 'Get back into your account' screen, log in using your Altru Epic username followed by '@altru.org' (Example: janderson@altru.org)
Enter the characters in the picture and click Next.

Indicate why you are having trouble signing in and click Next.

Select how you would like to get back into your account and follow the prompts.

Still having problems? Call the Altru IT Service Center at 701-780-5774 or Submit a Ticket in Service-Now